Returns and refunds policy

GET SOVERA Returns & Refund Policy
Last Updated: 14-03-2025

Thank you for shopping with GET SOVERA. Our returns and refunds policy is designed to ensure a smooth and transparent experience. Please read the guidelines below for the terms, processes and timelines for returns, refunds and exchanges.

Accessibility and contact information
For questions regarding returns and refunds, please contact us using one of the methods below:
E-mail: info@getsovera.com

Overview of the Policy

  • Return period: 30 days after delivery date
  • Refund Processing Time: 10 business days after receipt
  • Return Shipping Costs: To be paid by customer unless product is defective or incorrect.

Order Cancellations
You can cancel your order within two hours of purchase by contacting our customer service. If your order has already been shipped, please follow the steps in our Returns Instructions below.

Returns Policy
We offer returns under the following conditions:

  • Return Period: Items can be returned within 30 days of delivery.
  • Item Condition: Items must be in original, unused condition with all tags attached and in original packaging.
  • Proof of Purchase: Required for all returns.
  • Exceptions: Certain products, such as custom-made or personalized items and hygiene products (e.g. underwear), cannot be returned unless unopened and unused.

Return instructions
To initiate a return, follow these steps:

  1. Contact Customer Service: Send an email to info@getsovera.com with your order number, reason for return and any supporting photos if applicable.
  2. Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions.
  3. Return Packaging: Please package the item carefully, making sure to include all tags and original packaging, and include the Return Authorization Form.
  4. Shipping: Use a reliable shipping service with tracking. Return shipping is to be paid by the customer or will be reimbursed by us if defective or incorrect.

Refund Policy

  • Refund Approval: Once we receive and inspect your returned item, we will notify you of the approval status within three business days.
  • Processing Time: Approved refunds will be processed to your original payment method within 10 business days. Your bank or credit card company may need additional time to process the refund.
  • Confirmation: You will receive a confirmation email once the refund has been processed.
    If you do not see the refund within the expected time, please contact your bank. For further assistance, you can contact us at

    info@getsovera.com.

Exchange Policy
We offer exchanges for incorrect or defective items. Contact us within 14 days of delivery and we will refund the return shipping costs for eligible exchanges. If the wrong size was ordered, please follow the returns process first and then place a new order for the correct size.

Exceptions and Special Cases

  • Faulty or Damaged Items: If your item arrives damaged or defective, please contact us within 48 hours. We will arrange a return at no cost to you and offer a replacement or full refund, depending on your preference.
  • Incorrect Product: If you received the wrong item, please contact us. We will refund the return shipping costs and send you the correct product promptly.
  • Lost Packages: If your package does not arrive within the expected time, please contact us so we can initiate an investigation with the shipping company.

Processing times

  • Returns Period: Returns must be submitted and shipped within 30 days of receiving the item.
  • Inspection period: Once we receive the return, it will be inspected within 7 working days.
  • Refund: Refunds will be processed back to the original method of payment within 10 business days of inspection.

Contact information
If you have any further questions or need assistance with returns or refunds, please contact us:
E-mail: info@getsovera.com.